01
About this policy
This website, www.cloudfirstcurrency.com, and its web and mobile application interfaces are operated and provided by The Currency Cloud Limited (“CurrencyCloud”, “we”, “our” or “us”), with its registered office at 1 Sheldon Square, London, W2 6TT, United Kingdom.
This Privacy Policy explains how we collect, record, use, store, disclose and protect information about you when you visit our website, create an account, use our services or contact our team. We process personal information with your consent or where permitted or required by applicable law.
02
Information we collect
Depending on the services you use, we may collect:
- Identity and contact information, including your name, address, telephone number, email address, date of birth, country and geographic location.
- Verification information, including government identification, photographs and other information used to confirm your identity, protect your account and prevent fraud.
- Account and transaction information, including account details, remitter and beneficiary details, funding requests, conversion activity, withdrawal information, receipts, transaction history and customer-support records.
- Technical and usage information, including your Internet Protocol (IP) address, browser, operating system, device information, pages visited, files accessed, timestamps and approximate location.
You may browse public areas of the website without identifying yourself. We may still receive limited technical information needed to operate, secure and improve the website.
03
How we use your information
We use personal information to:
- Create, maintain and secure your account.
- Provide requested currency, funding, account and related services.
- Verify identity and help detect fraud, misuse or unauthorised access.
- Process requests, keep transaction records and provide customer support.
- Meet legal, regulatory, compliance, audit and reporting requirements.
- Monitor service performance, understand usage and improve the website and application.
- Send administrative messages about your account, requests, security or service changes.
06
Security and retention
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website or electronic transmission can be guaranteed completely secure.
We retain information for as long as necessary to provide services, keep accurate records, resolve disputes, prevent fraud and meet legal, regulatory and audit requirements. Information that is no longer required is deleted or anonymised where appropriate.
07
Your choices and communications
We do not send unsolicited marketing email. You may choose not to receive optional marketing communications, but you may still receive administrative messages concerning your account, security, requests or services.
Subject to applicable law, you may ask to access, correct or update your personal information, or raise a question about how it is used. We may need to verify your identity before responding to a privacy request.
08
Changes to this policy
We review this Privacy Policy from time to time and may update it when our services, practices or legal obligations change. The latest version will be published on this page with its effective date. We encourage you to review this page periodically.
09
Contact us
If you have a question about this Privacy Policy or how we handle personal information, contact customer service through the platform or email support@cloudfirstcurrency.com.
Website: www.cloudfirstcurrency.com
Registered office: 1 Sheldon Square, London, W2 6TT, United Kingdom.